For other frequently asked questions, see FAQs.

 

We like to explain everything so that you know exactly what  your trip includes so please be sure to spend a few minutes to read what we think is important information about our Reef Encounter tours

Terms and Conditions

We reserve the right to change locations, prices, vessels and itineraries due to unforeseen circumstances without notice. Each day the captain will assess weather conditions and other technical issues to determine the vessels location for that day.

A compulsory fee of $15.00 per person per day is included in all prices given on this website, so there are no hidden costs. It is a sum that must be paid by all passengers travelling on tourist boats visiting the Great Barrier Reef, although many boats do not include the price upfront in their trip rates. This charge is a combination of Reef Tax which is the Australian Government charge to visit the National Marine Park, a Port Charge, a fuel levy and a tax administration fee.

Cancellation Policy

Please note we must receive at least 48 hours notice from you when rescheduling a reservation. Please refer to cancellation fees below as this includes factors beyond your control including medical problems, airline delays, bad weather, etc – Please refer to Trade Practices Act 1974. Travel insurance is highly recommended. Cancellation fees are as follows:

  • 20% cancellation fee 30 days or more prior to departure.
  • 50% cancellation fee if within 30 days prior to departure.
  • 100% cancellation fee within 14 days prior to departure.

Dive & Travel Insurance

All passengers are strongly advised to purchase a comprehensive travel insurance policy that includes trip cancellation insurance and evacuation and medical cover for scuba diving. Please read the wording of your policy carefully. In a medical emergency any evacuation, vessel relocation or medical expenses are the financial responsibility of that passenger. Please be aware that Scuba Diving and other in-water activities are not covered by all travel insurance companies.

Special Requirements

If you have any special requirements it is important to inform the Reef Encounter team prior to your trip. You can do this by contacting our friendly office, see Contact Us. Please inform us if you require cots for babies, have any dietary requirements or have a disability that we should be aware of. Reef Encounter is able to cater to most peoples needs. We are a family friendly and disability friendly trip.

Information for Scuba Divers

– Applies to both Certified and Resort Divers

Flying and Diving

You should not travel to a high altitude (fly or drive above 8000 feet) within 12 hours of completing a single dive or 18 hours after multiple dives. It is recommended that you leave a minimum of 18 – 24 hours after your last dive before flying. You can fly then dive the same day, however not dive then fly. You will complete your last dive at around 12 noon on the last day of your Reef Encounter trip, so flying any time after 12 noon the following day is recommended.

Diver Verification

If you are travelling as a certified diver, you will be required to provide proof of your certification to the Dive Instructor organising the trip. This can be in the form of a certification card / dive license, a signed and stamped divers logbook or verification from your training agency. If you don’t have proof of certification, you can contact your training agency prior to your trip onboard Reef Encounter for your certification details and have them provide us with proof of certification. This can be done via fax, email or phone. If you are SSI or PADI affiliated, we can provide assistance with this. If we cannot verifiy your certification we reserve the right to refuse a person to dive as a certified diver.

Medical Questionnaire

Prior to diving you will be asked to fill out a medical questionnaire as part of our dive management protocol. The purpose of this questionnaire is to determine whether you should be examined by a dive doctor before participating in scuba activities, and is a pre-requisite on all tourist dive boats in Queensland.There may be a pre-existing condition that has not stopped you diving in your own country, but one that Australian laws do not allow; or a new condition may have developed which will affect your safety while diving now. Please examine the sample medical questionnaire. If you would answer ‘yes’ to any of the conditions listed on the medical questionnaire it will NOT necessarily preclude you form diving but you may need further assessment by a physician before being permitted to dive. See ‘Medical Conditions’ below.

Medical Conditions – Applies to both Certified and Resort Divers.

Some medical conditions or medications may prevent you from scuba diving. For example: heart disease, asthma, epilepsy or diabetes. If you have a medical condition or are taking any medication, please check with our office whether you will need to acquire a dive medical prior to your trip, to avoid disappointment (see below). Please be aware that the safety standards in Queensland for Scuba Diving are much higher than most other places in the world, so although you may be permitted to scuba dive with a medical condition or medication in other places, it may not be the case in Australia. You will be required to complete a medical questionnaire before participating in any scuba activities. If you would answer ‘yes’ to any of the conditions listed on the medical questionnaire you will NOT necessarily be disqualified from participating in scuba activities, however this will indicate the need for a medical assessment prior to any dives. No refunds will be offered for uncompleted dives due to medical restrictions. Minimum age for Introductory Diving is 12 years.

Acquiring a Dive Medical*

If you are taking any medications or you have any medical condition, we recommend checking through our office whether you will need to acquire a dive medical prior to your trip, to avoid disappointment. A valid dive medical can be attained from any registered physician either within or outside of Australia, but must be conducted in accordance with Australian Medical Standard AS4005-1 and state this clearly on the certificate. For a copy of the Australian Medical Standard AS4005-1 that you can take to your doctor, click here Australian Medical Standard AS4005-1 or for any assistance in acquiring your dive medical, please email us at info@reefencounter.com.au or call the friendly Reef Encounter office on +61 7 4051 5777. A dive medical is relatively inexpensive in Australia, at approximately AUD $60.  If your medical certificate does not state that it conforms to AS4005-1, it is likely that you will have to acquire another medical certification in Australia that is compliant.

* Dive medicals are a prerequisite by law for attaining an Open Water Diver license in Australia.

 

For other frequently asked questions, see FAQs.

 

For more information, see About Reef Encounter, Getting to Reef Encounter, Accommodation, Dining and Facilities, and Why Choose Reef Encounter. To learn about the great trips on offer, Please see Liveaboard Dive Tours and Liveaboard Snorkel Tours.